FAQ

Q. How long will it take my vehicle to be shipped?

A. On average it will take three to fourteen days for your auto to reach its destination. Factors such as distances between pick-up and delivery, weather and traffic will all affect the total length of time of transport.

Why are the prices I am getting all over the map?

When you receive a quote from a Transport Company, this is NOT a guaranteed price, this is simply a estimate of what it might cost to transport your vehicle. Time after time so many transport companies promise their customers a price, and then later on call them back and explain that the truck is running late, or it has broke down, therefore it might take longer than expected. The truth is they never had a driver to begin with; they quoted you a price lower than everyone else just to take you out the market. The whole time knowing they will need more money, and then they wait till the last day, call you and say look we will need $100 more because of xyz problem, but really it is just a lie from day one. So beware of companies like this, just because it is cheaper, doesn’t necessarily mean it will get transported!

 

Q. How long in advance do I need to book my auto transport?

A. It’s highly recommended that you book your transport at least two weeks in advance. Some of our network brokers and carriers can accommodate on transport on a much shorter notice. If this is the case ask for expedited car transport.

 

Q. Will my vehicle be insured during transport?

A. Yes. Legally all auto carriers must carry insurance. The industry minimum is $100,000. We recommend that you ask to see a copy of their certificate of insurance for proof. Also, read the terms and conditions of your agreement carefully to see what is and isn’t covered.

 

Q. Must all auto transport brokers and car carriers be licensed?

A. Yes. The Federal Motor Carrier Safety Administration must issue all auto carriers an MC# and/or US DOT#, in order to have proper operating authority. Brokers must be bonded and have valid MC#’s. Bonding information can be checked through safersys.com, and is strongly recommended to do so before choosing an auto transporter.

 

Q. How should I prepare my vehicle for auto transport?

A. If you are going to a cold climate, make sure you have winterized your vehicle by adding antifreeze. Secure any loose items such as antennas. Disconnect auto alarms and anti-theft systems. Remove any car covers, and bras as they are not allowed by car carriers during open transport. Enclosed transport is different & may be allowed.

 

Q. Can I store anything in the car?

A. It is illegal to store items anywhere in the car. Auto transporters are not licensed to carry household goods. In addition any items stored within the car or vehicles are not covered under the carriers insurance.

 

Q. Will I need to have my vehicle delivered to a terminal?

A. A terminal is necessary in the event there is not enough room for a truck to drop off your vehicle at its destination, because of a narrow or dead end street, or any other conditions that would not allow a truck to enter. A terminal would also be used in the event no one is available to accept the vehicle upon delivery. These terminals are fully licensed and insured. It should be noted that terminal shipping is generally less expensive than door to door shipping as well.

 

Q. What forms of payment is accepted by vehicle transporters?

A. Auto transport brokers and carriers accept cashier and certified checks as well as cash and credit cards for the deposit. The balance is due upon delivery and only cash, cashiers or certified checks is accepted unless other arrangements have been made prior to your transport! Every auto transport company has their own payment policy. Make sure you know it by asking and reading the agreement.

 

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